Contacta con ICEX Campus
  1. Contacta con ICEX Campus
  2. ICEX Campus te ayuda

ICEX Campus te ayuda

Indica el tipo de consulta que deseas realizar

Necesito soporte técnico en ICEX Campus

Cuéntanos en detalle qué te sucede para que podamos ayudarte.​

A continuación, para poder darte respuesta, necesitamos que completes los siguientes campos, comenzando por indicar tu correo electrónico de contacto.

Los campos obligatorios están marcados con un asterisco*

Resuma brevemente el error.

Proporciónanos todos los detalles sobre el motivo de solicitar soporte​

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